Refund policy

Last updated: 8 October 2026

1. 14-day refund on your first payment

If StaleSnap is not right for you, you can ask for a full refund of your first payment within 14 days of that payment. The first payment is the one Paddle charges when your 14-day free trial ends (or when you subscribe, if you did not use a trial). You do not have to give a reason.

When the first payment is refunded in full, the subscription is cancelled immediately and automatically: you will not be charged again and the paid features end at that moment. Your account and projects stay available with the features of an account without a plan, and you can delete them at any time.

2. How to ask for a refund

Our orders are processed by Paddle.com, our reseller and Merchant of Record, and Paddle issues all refunds. You can ask in either of these ways:

• Find your order at paddle.net (with the email address you used at checkout) and request a refund there; or
• write to us at support@stalesnap.com from the email address of your StaleSnap account, and we will ask Paddle to refund you.

The refund goes back to the original payment method. How long it takes to appear depends on your bank or payment provider.

3. Later payments

Monthly renewals after the first payment are not refunded, but you can cancel at any time from the Billing page (“Manage billing”) and you will not be charged again; you keep access until the end of the period you paid for. If you were charged in error, for example twice for the same period, contact us and we will have it corrected.

4. Free trial

You are not charged during the 14-day free trial. Cancel before it ends and no payment is taken.

5. Other terms

This policy is part of our Terms & Conditions. Your purchase is also subject to Paddle's Buyer Terms, and any rights you have under mandatory law are not affected.